Frequently Asked Questions

Everything you need to know about our natural beauty essentials.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Archipelago products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been opened.

Do you use synthetic fragrances in your skincare?

No, we prioritize skin health. Our scents are derived from natural botanical extracts and essential oils rather than synthetic fragrance compounds.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.